Lina the Ladybug Plush Backpack for Kids

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer fast shipping to most countries such as USA, Canada and Australia.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free shipping on orders over $40

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How is the quality of your products?

We are committed to providing high quality products. All products such as dolls, clothes and building blocks undergo strict quality control and inspection to ensure their durability and safety.

2. My product has quality issues, what should I do?

If there are any quality issues with the product you receive, please contact our customer service team immediately. We will solve the problem for you as soon as possible.

3. What material are your clothes made of?

Our clothes are made from comfortable, high-quality fabrics to ensure comfort and durability.

4. How many colors and shapes do your blocks come in?

Our building blocks are available in a variety of colors and shapes to suit children of different ages. Please check the product page for more details.